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Frequently asked questions
How can i track my order?
Once your order is shipped, you can use our tracking page to track the status of your package. If you have any issues with tracking your order, please reach out to our customer support team.
What is your return policy?
We offer a 30-day return policy for items in new, unused condition. If you are not satisfied with your purchase, please contact our customer support team to initiate a return. Please note that certain conditions and exclusions may apply. You can find more information on our Returns & Refunds page.
How long does shipping take?
We typically process and ship orders within 1-2 business days. Standard shipping times vary depending on your location. You can find more details about our shipping policy on our Shipping & Delivery page.
Do you offer international shipping?
Unfortunately, we don't currently offer shipping outside the UK. We hope to be shipping internationally very soon as we expand the brand.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal & Klarna for secure and convenient payment. At this time, we do not accept cash on delivery or personal checks.
What country are you located?
We are located in the United Kingdom.